A dedicated server is yours to use how you wish, you would always have to follow our terms of service and not break it otherwise face termination.You can use every resource on that server and you're not limited like a VPS, you can use it's full capabilities.
We never usually keep unused dedicated servers so we order them from the data-centre upon demand for them. We estimate up to a 72 hour order and for you to receive your details.However this is only if the server is in stock, If the data-centre is under high demand then it may take up to a week for the server to be deployed. We do provide you with trial services till you have gotten your product.
Sure, we can provide help if you do not know how to access or install a certain thing on your server. However if you continually need support you will need to purchase a managment add-on. We also provide Minecraft management panel free installation with every dedicated server.
We decided the player limits carefully, they are chosen on how well we think you'll benefit from it if you stick to that limit. We are however offering to increase that limit if you wish, free of charge.If you have requested it to be increased we will monitor your server for any performance decrease in which we may lower your limit again.
Yes, you can install it. Go onto your control panel and get to the main page where you manage your server, look for "Server JAR" and click the dropdown menu then select what you want. Once selected go ahead and click save then restart your server.
We run the MultiCraft server management panel, it has FTP access built it for you to get and edit your files. To login to FTP go onto the 'files' tab and put in your password where it asks for it. Alternatively you can use a FTP client to login, all your details can be found on the 'files' tab.
You may request to upgrade anytime, just open a support ticket asking to upgrade to another package and we can change it with 3 clicks.
Yes we recommend you make regular backups of your server world/files. We offer a backup addon where your server will be backed up completely, 4 times a month.
We do not limit your CPU usage, we do however stop your server if it is contantly spamming our machines and eating up CPU. If this happens we limit your servers process to isolate most of the resource lag to your server.
Yes you can generate a MySQL database from our control panel under the 'Advanced' tab on the left side of the webpage.
If your server says 'suspended' then it could be you have not paid your invoice or you requested a plugin install and the assigned support rep is busy configuring your server.
Do not worry, bukkit reserves the ram assigned to the java instance and when a plugin needs it bukkit basically gives it to the plugin. So do not worry about your RAM always at 100% as this is normal.
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